Privacy Policy

This privacy policy outlines our policies and procedures regarding the collection, use, and disclosure of customer information when using our services. It also provides information about customer privacy rights and explains how applicable laws protect these rights.

We use customers' personal information to provide and improve the quality of our services. By using our services, customers agree to the collection and use of information in accordance with this privacy policy.

Interpretation and definitions

1. Interpretation

Words with initial capital letters have meanings defined below. These definitions apply equally to both singular and plural forms.

2. Definitions

For the purposes of this privacy policy:

Company (referred to as “the Company," “We," or “Our Group" in this policy): Refers to KOWA GENERAL FOODS.
Cookies (Cookies file): Small files stored on customers' computers, mobile devices, or other devices by a website, containing information about customers' browsing history on that website.
Country: Refers to Vietnam.
Device: Any device that can access the service, such as a computer, mobile phone, tablet, etc.
Personal Data: Any information that relates to an identified or identifiable individual.
Service: Refers to the website.
Service Provider: Refers to any individual or entity that processes data on our behalf. Service providers include third-party companies or individuals we engage to assist in delivering the service, perform service-related functions, or analyze how customers use the service.
Usage Data: Refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (e.g., page visit duration).
Website: Refers to the site accessible at kowavietnam.com.
Customer: Refers to the individual accessing or using the service, or the company or organization on behalf of which the individual is accessing or using the service.

Collection and use of personal information

1. Types of data collected

(1) Personal data

While using our service, we may ask users to provide certain personally identifiable information that can be used to contact or identify them. Personal data includes, but is not limited to:

Email address
Full name
Phone number
Address, including province/state, postal code, and city
Usage data

(2) Usage data

Usage data is collected automatically when users interact with our service.

Usage data may include information such as the Internet Protocol (IP) address of the customer’s device, browser type, browser version, the pages of our service that the customer visits, the time and date of the visit, the time spent on those pages, device identifiers, and other diagnostic data.

When customers access the service via a mobile device, we may automatically collect certain information, including but not limited to: the type of mobile device used, the mobile device's unique identifier, the mobile device’s IP address, the mobile operating system, the type of mobile Internet browser used, and other diagnostic data.

Additionally, we may collect information that the customer’s browser sends whenever they access our service, whether via a desktop or a mobile device.

(3) Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our service and store certain information. These tracking technologies include beacons, tags, and scripts to collect and track information, as well as to improve and analyze our service. The technologies we use include:

Cookies or Browser Cookies: Cookies are small files placed on the customer’s device. Customers can instruct their browser to refuse all cookies or to indicate when a cookie is being sent. However, if cookies are refused, certain parts of our service may not function properly. Unless the customer has adjusted their browser settings to refuse cookies, our service may use cookies.
Web Beacons: Some sections of our service and emails may contain small electronic files known as Web Beacons (also referred to as clear GIFs, pixel tags, or single-pixel GIFs). These allow us, for example, to count users who have visited specific pages or opened an email, and to generate related website statistics (e.g., recording the popularity of certain sections or verifying system and server integrity).

Cookies may be either persistent or session-based. Persistent cookies remain on the customer’s computer or mobile device even after going offline, while session cookies are deleted as soon as the customer closes their web browser.

We use cookies for the following purposes:

Type: Persistent Cookies
Administered by: Our Company
Purpose: These cookies store user preferences, such as login information and language settings, to provide a more personalized experience and eliminate the need to re-enter settings each time the website is accessed.
For more details about the cookies we use and customer choices regarding cookies, please refer to our Cookie Policy or the Cookie section in our privacy policy.

2. Purpose of using personal information

Our company may use customers’ personal data for the following purposes:

To Communicate with Customers: To contact customers via email, phone, SMS, or mobile application push notifications, providing updates and notifications regarding features, products, or contracted services (including security updates) as necessary or appropriate.
For other purposes: We may also use customer information for purposes such as data analysis, identifying usage trends, evaluating the effectiveness of promotional campaigns, and improving our services, products, marketing activities, and customer experiences.

3. Regarding the scope of use and deletion or modification of personal information

When collecting personal information, our company only collects data to the extent necessary. The information is used strictly within the scope of the disclosed purpose and not for any other purposes.
If a user’s personal information changes (e.g., a change of address) or if the user requests deletion of their personal information, we will update, modify, or delete the provided personal information as requested.
Additionally, upon request, users may verify their personal information after confirming their identity.
For related requests, please contact us via the inquiry form.

4. Retention of Personal Data

Our company retains customers’ personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Additionally, we may retain and use customers’ personal data to the extent required to comply with legal obligations (e.g., compliance with applicable laws), resolve disputes, and enforce our company’s contracts or policies.
We may also retain usage data for internal analysis purposes. Usage data is typically retained for a shorter period unless it is used to enhance security, improve the functionality of our service, or if we are legally obligated to retain it for a longer period.

5. Transfer of Personal Data

Customer information, including personal data, may be processed at our company’s offices or other locations involved in data processing. This means customer information may be transferred to and stored on servers located in districts, provinces, or countries with data protection laws differing from those in the customer’s region. By agreeing to this Privacy Policy and submitting their information, customers consent to the transfer of their data.
Our company takes all reasonable steps necessary to ensure that customer data is handled securely and in accordance with this Privacy Policy. Personal data will not be transferred to any organization or country unless adequate safeguards are in place for data security and personal information management.

6. Disclosure of personal information

Personal information provided will not be disclosed to third parties unless the user has given explicit consent or there are legitimate reasons as stipulated by law. When outsourcing the handling of personal information to third parties, we will impose obligations through contracts and ensure strict management to prevent leakage or redistribution of information.

(1) Business transactions

In the event of business transactions such as mergers, acquisitions, or asset sales involving our company, customers' personal information may be transferred. We will notify customers in advance if their personal information is transferred and becomes subject to a different privacy policy.

(2) Law enforcement

In certain circumstances, if required by law or upon a legitimate request from government authorities (e.g., courts or government agencies), we may be obligated to disclose customers' personal information.

(3) Other legal requirements

We may disclose customers' personal information if we believe it is necessary to.

Comply with legal obligations.
Protect and defend the rights or property of the company.
Prevent or investigate possible wrongdoing related to the service.
Protect the personal safety of users of the service or the public.
Protect the company against legal liability.

7. Security of Personal Data

Protecting customers' personal information is of utmost importance to us. However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect customers' personal information, we cannot guarantee its absolute security.

Children's privacy

Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If a customer is a parent or guardian and becomes aware that their child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information from our servers.
If parental consent is legally required for processing customer information in the customer’s country, we will obtain parental consent before collecting and using the information.

Links to other websites

Our service may contain links to external websites that are not operated by us. Clicking on a third-party link will direct you to that third party’s website. We strongly recommend that you review the privacy policy of every website you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Copyright

All content and materials on this website (e.g., documents, text) are owned by our company and information providers. These contents and materials are protected by Japanese copyright law, international agreements, and copyright laws of other countries. They may not be used beyond personal, non-commercial purposes.
Any alteration, duplication, rental, lending, sale, publication, broadcasting, or other use of these contents and materials in any form without prior permission from the copyright owner is strictly prohibited. However, if specific conditions for use are provided for certain materials on this website, those conditions will take precedence.

Changes to the Privacy Policy

Our company may update this Privacy Policy from time to time. When changes are made, we will notify customers by posting the updated Privacy Policy on this page.
Before the changes take effect, we will notify customers via email and/or through a prominent notice on our service. We will also update the "Last Updated" date at the top of this Privacy Policy.
We encourage customers to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy will become effective when posted on this page.

Contact us

If you have any questions or concerns regarding this Privacy Policy, please contact our company through the inquiry form.